Returns & Exchanges
Due to the perishable nature of our high-quality meats, we are unable to accept physical returns, but we are committed to ensuring your complete satisfaction with every delivery. If your order arrives damaged or does not meet our rigorous quality standards, please contact our support team within 7 days for a resolution.
Inspect Your Delivery
Upon arrival, immediately check your box to ensure all items are present and remain in a frozen or refrigerator-cold state.
Document Issues
If you notice any compromised packaging or quality concerns, take clear photos of the product and the shipping label for our records.
Contact Support
Reach out to our customer advocacy team via our Help Center or email with your order number and any supporting documentation.
Receive Resolution
Our team will review your claim and provide a fair resolution, which may include a replacement shipment or a credit to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing